WORDS CREATE WORLDS!
Conversations shape the quality of our lives, of our relationships, of our impact.
Coaching for Impactful Conversations is for those who want to use the power of conversational intelligence to find creative solutions to persisting challenges.
Coaching for Impactful Conversations helps you CREATE THE IMPACT YOU INTEND.
When complex or difficult conversations need to take place, in the context of business transformation, persisting challenge or conflictual perspectives, sharpening your C-IQ can make a difference for achieving transformative results and creating a mindset of growth.
Our words create worlds. What we say and how we say it can determine levels of engagement and trust with others in a very short space of time. We know through science that we tend to judge each other as a friend or enemy in less than 1 second. We know from science that the quality of our conversations can cause early age brain atrophy or can help keep our brain healthy longer. We also know from science that our behaviour is a reaction of the words we say and of the images we create in our mind.
We know from research the 9 out of 10 conversations miss the mark, when only 7% of the communication is language.
How can we use this insight to create the impact we intend?
Forward looking organisations are placing greater emphasis on trust, values and a healthy culture in order to sustain their long-term future.
Through Conversational Intelligence organisations can build a culture based on Respect and Trust, enabling development of higher-level skills and wisdom, meeting performance goals and turning breakdowns into breakthroughs.
In its very core C-IQ operates by regulating the neurochemistry of conversations, down-regulating aspects that trigger stress, closing down and defensiveness hormones and up-regulating aspects that trigger trust, opening up and partnering hormones; transforming resistance into co-creating.
By understanding and using the tools of Conversational Intelligence we learn to communicate in a non-judgmental way. We learn to let go of being addicted to being right. We learn to listen to connect with others rather than listening to defend our idea. We learn the power of curiosity and developing an idea to its full potential. We test assumptions and mutually agree on next steps and define measures of success.
Coaching for Conversational Intelligence helps find answers and solutions for concerns like:
Discovering, experiencing, and sharpening the intelligence that makes your conversations impactful is the focus of coaching on Conversational Intelligence.
Through C-IQ coaching you are supported in:
The techniques used when coaching with and on C-IQ are based on the body knowledge of Neurosciences and the work of Judith E. Glaser.
Working with leaders and teams is facilitated by dedicated assessments that raise level of awareness and provide a pathway to intentional and focused development of critical C-IQ skills.
C-IQ identifies three levels of conversation as follows:
Level 1 – Transactional Conversations
Supporting an open platform for freely giving and receiving information, this level of conversation includes interaction dynamics such as ‘asking’ and ‘telling’.
Level 2 – Positional Conversations
Feeling the need to defend and sell our personal beliefs against the strong opinions of others, this level of conversation includes dynamics such as ‘advocating’ and inquiring’.
Level 3 – Transformational Conversations
This third level of conversation includes interaction dynamics such as ‘sharing’, ‘discovery’ and ‘co-creating’ and takes place in situations when people are more trusting and open to being influenced.
Coaching helps you recognise and master how the 3 dimensions of conversations impact your ability to lead and inspire others towards mutually beneficial outcomes. By effectively engaging others and valuing their suggestions, you open the conversation to ‘new’ thinking that creates a platform for the co-creation of ideas and solutions.
Working together, you’ll be able to learn how to master the 5 foundational skills that will take your conversations to the next level:
Deepening on the leadership challenge you are addressing, this work can go deeper to include:
To support your development work, I employ 3 assessments, for the 3 stages of development:
In each case the personal and team reports are used as catalysts of supporting you individually and collectively to get your mastery of conversational intelligence at the next level.
